Privacy Policy

FairOffer ("we," "us," or "our") operates the website fairoffer.com and the associated services (collectively, the "Service"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our Service. By accessing or using the Service, you agree to the terms of this Privacy Policy.

FairOffer is a United States-based real estate marketplace that connects home sellers with verified cash investors. We are committed to protecting your privacy and ensuring the security of your personal information.

Personal Information You Provide

When you use our Service, we may collect personal information that you voluntarily provide, including but not limited to:

• Contact information: Name, email address, phone number, and mailing address.
• Property information: Property address, property type, condition, square footage, number of bedrooms and bathrooms, estimated value, and any additional notes you provide through our property intake form.
• Account information: Login credentials, account preferences, and profile details.
• Investor information: Company name, proof of funds documentation, investment criteria, target areas, budget ranges, and subscription details.
• Payment information: Billing details processed securely through our third-party payment processor, Stripe. We do not store your full credit card numbers on our servers.
• Communications: Messages, offer details, and any other information you provide when communicating through the platform.

Information Collected Automatically

When you access our Service, we may automatically collect certain information, including:

• Usage data: Pages visited, time spent on pages, click patterns, referring URLs, and other interaction data.
• Device information: Browser type, operating system, device type, screen resolution, and unique device identifiers.
• Location data: General geographic location based on your IP address, as well as precise location data if you provide a property address for geocoding purposes.
• Log data: IP address, access times, and server logs.

Cookies and Similar Technologies

We use cookies, web beacons, and similar tracking technologies to collect information about your browsing activity. For more details, please see Section 6 (Cookies and Tracking) below.

We use the information we collect for the following purposes:

• Matching sellers with investors: To operate our core matching engine, which connects property sellers with qualified cash investors based on location, budget, property type, and other criteria.
• Facilitating offers: To enable investors to submit cash offers on properties and for sellers to review, compare, and accept those offers.
• Communications: To send you notifications about new matches, offers, account updates, and other Service-related communications via email, SMS, or push notifications.
• Account management: To create and manage your account, process subscriptions, and provide customer support.
• Trust and verification: To calculate investor trust scores, verify proof of funds, and maintain platform integrity.
• Improving our Service: To analyze usage patterns, diagnose technical issues, and develop new features and improvements.
• Legal compliance: To comply with applicable laws, regulations, and legal processes.
• Marketing: To send promotional communications about our Service, where permitted by law. You may opt out of marketing communications at any time.

We do not sell your personal information to third parties. We may share your information in the following circumstances:

• With matched investors: When you submit a property through our Service, your property details and limited contact information will be shared with investors who match your property criteria. This sharing is essential to the core function of our marketplace.
• With matched sellers: When an investor submits an offer, their company name, trust score, and offer details are shared with the property seller.
• Service providers: We share information with third-party service providers who assist us in operating the Service, including payment processing (Stripe), email delivery (Resend), SMS messaging (Twilio), geocoding (Google Maps), hosting (Vercel), and error monitoring (Sentry). These providers are contractually obligated to use your information only for the purposes of providing their services to us.
• Legal requirements: We may disclose your information when required by law, court order, or governmental regulation, or when we believe disclosure is necessary to protect our rights, your safety, or the safety of others.
• Business transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred as part of that transaction.

We take the security of your personal information seriously and implement appropriate technical and organizational measures to protect it, including:

• Encryption: All data transmitted between your browser and our servers is encrypted using TLS/SSL encryption. Sensitive data is encrypted at rest in our database.
• Secure storage: Your data is stored in secure, SOC 2-compliant cloud infrastructure with regular backups and disaster recovery procedures.
• Access controls: Access to personal information is restricted to authorized personnel who require it to perform their job functions. We use role-based access controls and multi-factor authentication for administrative access.
• Regular audits: We conduct regular security assessments and vulnerability scans to identify and address potential risks.

While we strive to use commercially acceptable means to protect your personal information, no method of electronic transmission or storage is 100% secure. We cannot guarantee absolute security.

Depending on your jurisdiction, you may have the following rights regarding your personal information:

• Right to access: You may request a copy of the personal information we hold about you.
• Right to correction: You may request that we correct any inaccurate or incomplete personal information.
• Right to deletion: You may request that we delete your personal information, subject to certain legal exceptions (such as record-keeping obligations for completed transactions).
• Right to opt out: You may opt out of receiving marketing communications from us at any time by clicking the "unsubscribe" link in our emails, by replying STOP to our SMS messages, or by contacting us directly.
• Right to data portability: You may request a copy of your data in a structured, commonly used, machine-readable format.
• Right to restrict processing: You may request that we limit the processing of your personal information in certain circumstances.

To exercise any of these rights, please contact us at support@fairoffer.com or call us at 1-800-324-7633. We will respond to your request within 30 days.

We use cookies and similar tracking technologies to enhance your experience on our Service. The types of cookies we use include:

• Essential cookies: These are necessary for the Service to function properly. They enable core features such as authentication, session management, and security. These cookies cannot be disabled.
• Analytics cookies: These help us understand how visitors interact with our Service by collecting and reporting information anonymously. We use this data to improve the Service and user experience.
• Functional cookies: These enable enhanced functionality and personalization, such as remembering your preferences and settings.

You can control cookie settings through your browser preferences. Please note that disabling certain cookies may affect the functionality of the Service.

Our Service integrates with the following third-party services, each of which has its own privacy policy governing the use of your information:

• Google Maps and Google Places API: We use Google Maps and Places API to geocode property addresses, provide location-based matching, and display address autocomplete functionality. Your use of these features is subject to Google's Privacy Policy.
• Stripe: We use Stripe for payment processing. When you make a payment, your payment information is collected and processed directly by Stripe in accordance with Stripe's Privacy Policy.
• Twilio: We use Twilio to send SMS notifications. Your phone number may be processed by Twilio in accordance with Twilio's Privacy Policy.
• Resend: We use Resend for email delivery. Your email address may be processed by Resend for the purpose of delivering transactional and notification emails.
• Analytics providers: We may use analytics services to collect and analyze usage data. These providers may use cookies and similar technologies to collect information about your use of the Service.

Our Service is not directed to individuals under the age of 18. We do not knowingly collect personal information from children under 18. Real estate transactions require legal capacity, and all users must be at least 18 years of age to use the Service. If we become aware that we have collected personal information from a child under 18, we will take steps to promptly delete that information. If you believe that a child under 18 has provided us with personal information, please contact us at support@fairoffer.com.

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or other factors. When we make material changes, we will notify you by updating the "Last updated" date at the top of this page and, where appropriate, by sending you a notification via email or through the Service.

We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. Your continued use of the Service after any changes to this Privacy Policy constitutes your acceptance of the updated terms.

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

• Email: support@fairoffer.com
• Phone: 1-800-324-7633 (1-800-FAIR-OFFER)
• Website: fairoffer.com